Where do the calls come from?+
Our Final Expense commercials on Netflix, Hulu, YouTube and other streaming TV networks. A viewer watches the ad, picks up their phone, and dials the number on screen. These are consumer-initiated calls — not social media click-to-call traffic, not misdials, not purchased data lists.
What exactly am I buying?+
Inbound Final Expense calls. We run Final Expense commercials on streaming TV networks like Hulu and Netflix. Interested viewers dial the number on screen, and we connect the live caller straight to you in the agent call portal. Each call routed to you while you're Available counts toward your pack.
What is an Auto Insurance caller?+
A driver who saw our auto insurance commercial on streaming TV and dialed the number on screen themselves to shop their rate. Same consumer-initiated, exclusive inbound calls as our Final Expense line — not a form fill, not a misdial. Packs are sold per product line: an Auto Insurance pack does not include Final Expense calls, and vice versa.
What is an ACA caller?+
Someone who saw our ACA health coverage commercial on YouTube and dialed the number on screen themselves to ask about their options. Same consumer-initiated, exclusive inbound calls as our other lines — the difference is placement: ACA runs on YouTube, Final Expense and Auto run on connected TV. Packs are sold per product line: an ACA pack does not include Final Expense or Auto Insurance calls.
What makes these calls exclusive?+
Each call is routed to you and only you. We never conference in other agents, resell the caller, or redistribute the call.
What counts as a billable call?+
A call routed to you while you're marked Available. When we send a live caller to you, that call counts toward your pack — including if you don't pick up (see below). Calls under 10 seconds aren't billed (10-second buffer), and dead air and instant hangups can be credited back (see below).
What happens if I'm marked Available but don't answer?+
You're still charged. While you're marked Available, we send live callers to you in real time, and a call routed to you counts toward your pack even if you don't pick up. Only stay Available when you can actually answer, and flip to Unavailable the moment you can't.
What if it's dead air or the caller hangs up right away?+
You can get it credited back. Calls under 10 seconds are never billed. If a longer call turns out to be dead air or the caller hangs up without engaging, you'll get a disposition popup after the call — choose “Dead air / hangup” and the call goes into our return queue. Our AI analyzes the call and a human reviews it; if it's valid, the call is credited back to your account.
When and where do calls come in?+
Calls route in real time as prospects dial in — but only while you're logged into the agent call portal and marked Available, and only from states you cover. Flip to Unavailable and routing pauses.
How does auto-renew billing work?+
Every pack starts with auto-renew ON. When your pack runs out of calls (hits 0), your card is charged for the same pack again and your calls refill, so your phone keeps ringing without you re-ordering. It does not renew on a date — only when you have used every call. Don't want auto-renew? Turn it OFF any time from your contract in the agent call portal; it stays off until you turn it back on. No long-term contract and no cancellation fee.
How do I get set up?+
Pick a pack and check out — no login required to purchase. You pick the states you cover. We then email you a login to the agent call portal. Log in, hit Available, and calls ring right in your browser — no phone setup, it's all handled in the platform.
How long until I start getting calls after I buy?+
It depends on the time of day you buy your pack, but typically 15–30 minutes. Once you're logged in and marked Available, you'll see alerts in the agent call portal as calls come in — and whether you won the bid on each one.
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